Maccauvlei Learning Academy (Pty)LTD - Assertive Communication Skills

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Assertive Communication Skills

Overview:
This course provides learners with an understanding of and practice in the assertiveness skills required to enhance communication in the workplace.

Who should attend?
The course is suitable for anyone who needs to improve their communication skills, especially those appointed in positions of authority who may need additional interactive skills.
Entry Requirements:
A working knowledge of English, an NQF Level 2 qualification.
Certification:
Upon completion and assessment, successful learners will be awarded a certificate of competence.

Contact Details
For more details, please contact the Sales Department at

Telephone:	+27 (0) 16 420 2306
	+27 (0) 16 420 2000
E-mail:	info@maccauvlei.co.za

Learning Outcomes:

•	Understand the meaning of assertiveness and emotional intelligence.
•	Established their assertiveness goals.
•	Appreciate the impact of rights and beliefs.
•	Have developed a personal value statement.
•	Understand the role of body language.
•	Appreciate the whole issue of problem ownership.
•	Have engaged in case studies.
•	Dealing with positive and negative feelings.
•	Deal with other's requests and the expression of their personal opinions.
•	Understand the meaning and key aspects of transactional analysis.

Duration of Training:
3 days

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