Maccauvlei Learning Academy (Pty)LTD - Customer Service Excellence

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Customer Service Excellence

Overview:
If you think getting a customer is what it is all about, you need this course, because that is only the start. The key is to bring that customer back, again and again.

Who should attend?
This programme is aimed at individuals who interact with or manage individuals, who interact with internal and external customers, and who seek to create a customer service culture.
Entry Requirements:
Learners need to be proficient in writing and reading English at NQF level 3.
Certification:
Learners successfully completing the programme, will be awarded the unit standard credit:
242829 - Monitor the level of service to a range of customers Level 4 Credits 5.

Contact Details
For more details, please contact the Sales Department at

Telephone:	+27 (0) 16 420 2306
	+27 (0) 16 420 2000
E-mail:	info@maccauvlei.co.za

Learning Outcomes:

•	Demonstrate an understanding of Customer Relationship Management.
•	Identify internal and external customers in the value chain.
•	Identify and formulate standards for customer service excellence.
•	Measure customer service culture.
•	Identify customer "building" moments.
•	Identify customer "breaking" moments.

Duration of Training:
2 days

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