Maccauvlei Learning Academy (Pty)LTD - Problem Solving Skills for Managers

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Problem Solving Skills for Managers

Overview:
Avoidance of problems, particularly poor performance, carries a high price. It tends to shift work to better performers which causes burnout or the loss of high performers to other organisations. It also causes frustration and overreaction, damaging performance and morale. Effective problem-solving can turn these problems into win-win solutions.

Who should attend?
This course is for individuals, supervisors and managers who are accountable for operations with process streams that need to be managed.
Entry Requirements:
An NQF Level 3 education and proficiency in English, or the equivalent of this.
Certification:
On completing the course delegates will receive a certificate of competence provided that a workplace based Portfolio of Evidence has been completed and meets the assessment criteria.

Contact Details
For more details, please contact the Sales Department at

Telephone:	+27 (0) 16 420 2306
	+27 (0) 16 420 2000
E-mail:	info@maccauvlei.co.za

Learning Outcomes:

•	Determine and evaluate their decision-making skills.
•	Effectively involve others in decision-making.
•	Leverage group-based decision-making and analyse case studies.
•	Define and acquire facilitation skills.
•	Practise questioning, listening and recording skills.
•	Assess their problem-solving approach.
•	Appreciate the process issues involved.
•	Understand organisational learning and problem solving.
•	Engage in facilitation skills exercises to embed the learning.
•	Understand the nominal group process and brain storming.

Duration of Training:
3 days

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